Delivery & Returns

DELIVERY & RETURNS 

DELIVERY
As soon as you place an order, I will inform the  brand(s) and the brand will deliver the order directly to you. Therefore shipping times may vary, and your order may arrive in multiple packages. However the shipping fee is always the same: 

  • FREE WORLDWIDE SHIPPING on all orders over €75 / £63 / $82
  • For orders under €75 / £63 / $82 a small fee will be charged,  €4.95 for national delivery and €9,95 for international delivery.   
  • All ready to shop products are delivered within 1-12 working days after order placement. 

IMPORT DUTY
The delivery does not include possible import duties and/or VAT charges incurred upon importing the online order to your country. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount.  

DELIVERY TIME READY TO SHIP ITEMS
The brand will deliver the order directly to you, within the following business days:

  • 1 - 5 business days if the brand and you are based in the same continent;

  • 1 - 12 business days if the brand and you are based in different continents.

DELIVERY TIME MADE TO MEASURE ITEMS
A made to measure items means that the product is sewed on demand. Therefore it takes 2 - 3 weeks to be exclusively made for you before it will be shipped.
 

IKIGAI LABELS collaborates mainly with young and independent brands, therefor they won’t be able to offer next day delivery. Beautiful things takes time. 

An order confirmation email will be send automatically after an order is placed. As soon as your order is dispatched by the brand, I will personalty  send an email confirming this, if possible with a track&trace code.

All our brands care about sustainable and recyclable packaging and avoid plastic where possible.

RETURNS
I hope you fall in love with your purchase, but if you for any reason decide not to keep it, you may return unused articles within 14 days of receipt. 

Return cost are for the consumer. I work closely with the brands and designers, to give you the best advise and help there is needed before purchasing an item. Let's be conscious before buying and shipping.

Goods must be returned undamaged, unused and with their labels attached. Online orders can’t be returned to other stores.

PLEASE NOTE: A selection of made to measure pieces have a no return policy. This information will be given the description. In this case the designer will give yo the opportunity to have your purchase could fixed once. 

FAULTY GOODS
If you receive faulty goods please email me at hello@ikigailabels.com to receive information on getting the item repaired or replaced.

REFUNDS
A refund of the returned goods will be made within 14 days to the card you used for the original purchase. We recommend using a postal service that insures the value of your returned products or gives you a proof of posting.

If you have any concerns, please feel free to get in contact with me.
Call or WhatsApp at 31-6 537868 05 or send an e-mail to hello@ikigailabels.com

Thank you for buying at IKIGAI LABELS!
IKIGAI LABELS is the one-women-owned online boutique  of me Helene Oudman. Get to know more of my mission with IKIGAI LABELS in the soon to expected first blog. 

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